If for any reason your item is faulty I will replace or refund or endevour to solve any problems. If you place an order for a OOAK commission then no refunds will be given. During the process you will be kept up to date with photos so adjustments can be made. You may be asked for a deposit for any commission work. Shipping costs will be kept at a minimum and the price will include packaging. There will be a discount for multiple items.